Spirit Incentives Complaints and Reviews

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Spirit Incentives
Main address: 2455 East Sunrise Blvd 33304 Fort Lauderdale Florida
954 525 1777, , onlinerep@spirit-incentives.com
  • 120 complaints
  • $13K claimed losses
  • $108 average
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  • Jul 31
  • Travel Agencies
  • False Breeder Accusation
  • 84

I had difficulty registering my certificate/coupon/ticket for my vacation package because I entered an incorrect date on the registration website thusly voiding my certificate because it did not match the date written on the certificate. Fortunately Richard from customer service was able to help me out after I contacted spirit incentives customer service via their phone line. I called customer... Read more

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  • Dec 11, 2013
  • Travel Agencies
  • Dallas, Texas
  • Complaint Processing
  • 80

After a laborious process and explicit documentation, the BBB decided they were closing my complaint citing my documentation did not meet the level needed prove I was wronged. You need to file a complaint against Spirit Incentives AND the resort who hired them to scam us. The resorts are part of the problem not part of the solution. Its kind of like inviting an arsonist to be the honored speaker... Read more

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  • Dec 05, 2013
  • Travel Agencies
  • Time Share
  • 117

I received a cruise travel certificate after viewing a timeshare presentation at Silverleaf Resorts. I sent in the notifications, money, 3 travel dates just as prescribed in the Spirit Travel literature. When I called to confirm the date fo the cruise, I was offered a date on which my partner could not cruise. I was told to take it or leave it and it had to be that day. I expressed my extreme... Read more

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  • Nov 19, 2013
  • Travel Agencies
  • Misleading Information
  • 124

After completing the first steps of the process, I reached the point in Feb or early march of selecting 3 dates for a booking. Company provided VERY few dates to select from, and of those dates, if you picked one date, you were forced to select 2 other dates (much further in the future) that would not work to complete registration. No option to select several dates with a short time span. As a... Read more

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  • Nov 14, 2013
  • Travel Agencies
  • Dallas, Texas
  • Customer Service
  • 80

I am one of Spirit Incentives victims. I was supposed to receive a 7 day cruise for two and a 2 night weekend at Myrtle Beach:. Neither of which materialized. If anyone is planning a class action law suit against this company please contact me. I am willing to be a complaintant. I have already filed a complaint with the Attorney Generals in Florida and North Carolina. These people should be held... Read more

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  • Nov 12, 2013
  • Travel Agencies
  • Cruise Booking
  • 114

"Catch the Spirit Wave, Enjoy your Vacation Getaway". Company did not follow through on providing the vacation promised. I drove to King of Prussia, PA, to listen to a 90 minute presentation to purchase, afterwhich you were guaranteed a choice of one of 4 different vacations. I selected the cruise. I paid $200 for the vacation package and registered making sure to follow all the directions. When... Read more

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  • Jun 25, 2013
  • Travel
  • Spirit Incentives Certificates
  • 1
  • 1
  • 131

I'm soo disappointed that I didn't read all these complaints before getting fooled and falling for this scam. With so many complaints, I can't believe there isn't a way to bring some kind of class action suit. The best I can do is try to get some news channel to cover this story. I haven't taken a vacation in years and was so excited that I "won" something...which never happens! After shelling... Read more

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  • Jun 12, 2013
  • Travel
  • Seattle, Washington
  • 199

We got a free trip to Great Wolf Lodge. Well we expected it to be a free trip. We registered the certificate and chose our travel dates. Between the time we booked the travel and the time our reservation was scheduled for, we found out the we had to move to a different area. I called Customer service and let them know this. It took multiple calls and talking to multiple people to get the... Read more

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  • Jun 12, 2013
  • Cruises and Ships
  • Indianapolis, Indiana
  • Spirit Incentives Certificates
  • 168

Paid deposit of $189.00 in Febuary .Spoke to representative today June 14, i was requested additional monies in additional $378.00 . In which the trip would have come to rounded amount of $600.00.SOi go to ask if i could request the 2nd date i choose Then she states she can check an they do not call customers back I can only hold on the cellline for 45min! They stated this information onthe... Read more

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  • Apr 03, 2013
  • Travel Agencies
  • Plano, Texas
  • 217

Followed all the instructions to a T. Received email stating I would get another email 45 days prior to my earliest choice to confirm. Never got another email. When I called, they said it must have gone to my spam folder. Funny, none of their other emails went to spam, so why should that one mysteriously go there? Called and they said give us a credit card number for "expenses". This is after... Read more

Was this review helpful? 3 4
 
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