Maria C Kax
map-marker Fort Lauderdale, Florida

Tratando de comunicarme y no contestan

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Hola llevo tiempo tratando de comunicarme acerca de mi certificado necesito hablar con un representante.
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Cons:
  • No contesta servicio al cliente

Preferred solution: Cambio de certificado

User's recommendation: Que contesten a sus clientes

Volha D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minsk, Minsk City

I m calling with no answer a week!!!!

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The only issue is a looooong wait time to get to a booking representative to confirm your travel dates.
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User's recommendation: If you are able to receive a call back, did it so, because wait time 5 hours to get through.

Lazara A Kca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Reporting to BBB

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I have called for weeks and waited for a response and no one answers . I was promised park tickets and have a certificate number and now no one answers the phone to let me know where to pick tickets up .
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Loss:
$200

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away and avoid the headache !

Pamela J Tqh

Alleged taxes on a "free" flight voucher

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I received a flight voucher from RCI via BlueGreen Vacations as a thank you for becoming an "owner." When given the voucher I was told I'd need to pay only taxes and fees on the flight. According to the airline the taxes and fees on the flight are $51.50. This company charged me $234.27. This is not a "free" flight, nor does it match the airline's taxes and fees. I understand it's a "travel" agency, but that charge is simply ridiculous. That's more than 2/3rds the price of the ticket if I'd booked it myself. This "free flight" voucher is a joke. I probably could have booked a cheaper flight on my own. Shame on you people for not being more transparent about your alleged "taxes and fees."
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Cons:
  • Misleading statement about taxes and fees

Preferred solution: Price reduction

User's recommendation: Check flight prices yourself before using your so-called "free" flight voucher. Free is definitely NOT free in this case.

Robert A Hdu
map-marker New Lenox, Illinois

Worst Cruise Available

We took a lunch cruise with 6 other friends through our Park District. My wife and I have taken at least 5 cruises on the Spirit of Chicago in the past. We have not gone now for several years, we were in for a surprise. I have no idea what happened to this cruise line , but it was not good. They had (1) gangplank open and were pushing people in wheelchairs up it forever, when the boat was supposed to leave there were dozens of us still waiting to get on, they opened a lower ramp and let some people on, and then closed it off, telling the rest of us to go up the gangplank. All these idiots had to do was open the lower gangplank earlier and get the dozens of people with wheelchairs and walkers, onto the lower deck and have food there. Instead they had tables for 6 with 8-9 chairs, and so close you could not get out to go the washroom. It was horrible, as was the food. The entertainment was 1 guy singing, with the volume so cranked up you cold not think. Our park district rep could not believe how bad this was and was reporting it. My wife and I paid $200.00 for this fiasco, and had talked it up to our neighbors, we felt horrible they got taken also. This is NOT the Spirit of Chicago we were on in the past. The boat left 20 minutes late due to not getting passengers on it took 1 hour and 25 minutes for people to get on the boat. The cruise was not lengthened, but came back at 2:30 as it was supposed to. No one will return to this mess, to add to it the drinks were a complete rip-off.
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Loss:
$198
Reason of review:
Poor customer service

Preferred solution: Full refund

Dixie K Bml
map-marker Rising Fawn, Georgia

I was given expired vacation valtures

I sat through your timeshare speech and i was given vacation packages. I was told as long as there was no issue date on them, I could register them any time I wanted to. Now that I have the means to take a vacation, I try to register them and they are expired. How do you plan on making this right?
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Loss:
$2000
Reason of review:
expired vacation

Preferred solution: better vacation packages

Christopher C Xbq

Cruise Certificate Offer is a Total Scam

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I have the 3 Night and 5 Night Cruise promotional certificate. We tried to use this and were told 3 times our dates weren't available. They then want to charge us $150 to get dates that are available. I think not. Total scam as half the country has said. DO NOT SEND THEM A DIME. They have a history of scams and rip-offs and take advantage of unknowing consumers. I read the terms and conditions multiple times. They are purposely confusing and contradictory. I will no longer do business with the company that gave me these pieces of toilet paper or any company that does business with Tru Incentives.
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Reason of review:
Bad quality

Preferred solution: I want people to know about this company. I lost my money. Others shouldn't have to.

Joya Wdh
map-marker Fort Lauderdale, Florida

Cant get into site to register my Trip coupon

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Not a thing. Said your 3 are expired
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Reason of review:
Did not know coupon expired. I had to wait till my husband died to go on any trips. He passed dec 27,2017. I had (3) trip to go on. But the ed y expired already. Thank you was really wanted to use the coupon
Anonymous

Spirit Incentives Coupon Review

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I tried to book my Spirit voucher in June of 2016 for travel dates of June 2017 was told they couldn't book that far in advance Called today to book all I got was a wasted hour on the phone and sorry we have nothing available THESE PEOPLE ARE TOTAL FRAUDS DO NOT SEND THEM ANY MONEY
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Anonymous
map-marker Boca Raton, Florida

Spirit Incentives Cruise Review from Boca Raton, Florida

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I have had a wonderful experience using my travel incentive. My partner and I followed the instructions, kept track on the timings and had a great cruise experience. Thank you Spirit Incentives
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Reason of review:
Good quality
1 comment
Guest

I agree with your post me and my family had I also had a wonderful vacation experience, would have never had the opportunity without Silverleaf Resorts and Spirit Incentives. I cannot believe I received such a great value.

My vacation was to Las Vegas, we had a great flight schedule and wonderful hotel accommodations.

Anonymous
map-marker Fort Lauderdale, Florida

TRUE INCENTIVE / Spirit Incentives

Spirit Incentives has changed their name to Customer Service Network Group and True incentive most likely because the Attorney General finally caught on to them. "The Office of the Attorney General for the State of Florida is actively investigating complaints relating to Spirit Incentives also known as Mediaiders, Inc. as to possible violations of the Florida Deceptive and Unfair Trade Practices Act. If you have a complaint or information about this company, we would ask that you please complete the attached consumer affidavit and return it to the Economic Crimes Division at the address or email listed on the affidavit form. Please be sure to include any correspondence or documents relating to your transaction with the company." I suggest that any and all file a complaint with the Florida Attorney General, as well as the better business bureau, as well as the Federal Trade Commission. The government entities cannot act on your behalf individually, but they do have the power to act on behalf of the consumer collectively. Presumably the more the better!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Dallas, Texas

Difficulty With Certificate Registration

I had difficulty registering my certificate/coupon/ticket for my vacation package because I entered an incorrect date on the registration website thusly voiding my certificate because it did not match the date written on the certificate. Fortunately Richard from customer service was able to help me out after I contacted spirit incentives customer service via their phone line. I called customer service and initially was asked to scan and send in my certificate which I did. Initially I was told I wouldn't be able to redeem the certificate because it was "expired" and the expiration date on the certificate was handwritten. I asked to speak to a manager and after telling Richard what happened he got in contact with the issuer of the certificate and got a new certificate issued. I received better customer service than was expected. Thanks Richard. - Maury
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Anonymous
map-marker Dallas, Texas

Spirit Incentives BBB gets an FFF

After a laborious process and explicit documentation, the BBB decided they were closing my complaint citing my documentation did not meet the level needed prove I was wronged. You need to file a complaint against Spirit Incentives AND the resort who hired them to scam us. The resorts are part of the problem not part of the solution. Its kind of like inviting an arsonist to be the honored speaker at a fire eaters convention. Having said that, I may have a bit of good news. My complaint filed with the Florida State Attorney General Office did garner this response RE: THE INVESTIGATION OF MEDIAIDERS, INC. DOING BUSINESS AS SPIRIT INCENTIVES The Office of the Attorney General for the State of Florida is actively investigating complaints relating to Spirit Incentives also known as Mediaiders, Inc. as to possible violations of the Florida Deceptive and Unfair Trade Practices Act. If you have a complaint or information about this company, we would ask that you please complete the attached consumer affidavit and return it to the Economic Crimes Division at the address or email listed on the affidavit form. Please be sure to include any correspondence or documents relating to your transaction with the company. I suggest that any and all file a complaint with the Florida Attorney General, as well as the better business bureau, as well as the Federal Trade Commission. The government entities cannot act on your behalf individually, but they do have the power to act on behalf of the consumer collectively. Presumably the more the better!
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Anonymous

Spirit Silverleaf Scam

I received a cruise travel certificate after viewing a timeshare presentation at Silverleaf Resorts. I sent in the notifications, money, 3 travel dates just as prescribed in the Spirit Travel literature. When I called to confirm the date fo the cruise, I was offered a date on which my partner could not cruise. I was told to take it or leave it and it had to be that day. I expressed my extreme displeasure at being offered a 4th date that I could not travel on. They showed no compassion or positive customer service. I did, however, get my $150 back. Spirit Incentive had no intentions of honoring they word. They offer the classic bait & switch technique....no integrity...dishonest deceitful scammers. I reported this to Silverleaf. I lump Silverleaf in the same category since they continue to use companies that are scammers. I am compiling a letter to Silverleaf, the BBB of Florida, the BBB of Texas & the Texas & Florida State Attorney General about the deceptive business practices of Spirit Travel & Silverleaf Resorts.
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Loss:
$1299
Anonymous

Intentionally Misled

After completing the first steps of the process, I reached the point in Feb or early march of selecting 3 dates for a booking. Company provided VERY few dates to select from, and of those dates, if you picked one date, you were forced to select 2 other dates (much further in the future) that would not work to complete registration. No option to select several dates with a short time span. As a result, of the 3 dates, only 1 had the possibility of being used for travel. Had to wait until 45 days prior to the booking to receive further instructions and to finalize booking. Even once I had registered my certificate at this time, I was not told to contact a reservation agent (or provided a number to do so). However, after hunting down a number to call them, I was told that the only date in which I could go was not available. Had I been able to book the reservation back in March, perhaps that date would have been available (although I sincerely doubt it). Agent was very rude in explaining that they have no control over this process and that I was out of luck for my trip. The company has intentionally designed this process using misleading information, unnecessary steps and arbitrary deadlines to sabotage the successful booking of trips. Agent pretended it was the destination's fault for not having available dates or vacancies, when it is clearly the company's own system and policies that are riddled with hoops that consumers must jump through. In the end, the agent offered me a take it or leave it ultimatum (book a date I can't use or refund deposit). I took the deposit and now get to go home and tell my kids their vacation is cancelled.
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Loss:
$900
Anonymous
map-marker Dallas, Texas

Spirit Scam

I am one of Spirit Incentives victims. I was supposed to receive a 7 day cruise for two and a 2 night weekend at Myrtle Beach:. Neither of which materialized. If anyone is planning a class action law suit against this company please contact me. I am willing to be a complaintant. I have already filed a complaint with the Attorney Generals in Florida and North Carolina. These people should be held accountable. Also, everyone who has fallen victim should file a complaint with the BBB of South Florida. This company needs to be put out of business. The companies that offer these worthless travel certificates are equally responsible and should be held accountable also.
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Loss:
$1400

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