I very strongly suggest not doing business with the company Spirit Incentives. I recently purchased two separate travel certificates, followed the instructions to process the certificates, and was repeatedly denied redemption of my vacation packages due to supposedly unavailable dates, which eventually led my receiving a letter from the company stating that my certificates were void because the registration period had ended!
In addition, each time I resubmitted my 3 chosen travel dates, I was asked for more money, which I sent in, believing that "this is the last time" they will ask me for more money. I continually sent letters and tried to contact Spirit Incentives about the this issue, but was repeatedly denied assistance. I specifically asked to speak to a supervisor or manager, but was informed that they did not have any supervisors or managers in the company! I was also told that the only means of contact with this company was through the long-distance phone number.
In addition, they told me repeatedly (in my dozens of phone calls) that they did not have fax, email, or toll free phone numbers! When I asked for a refund of my money, they only refunded the last installment I paid and refused to refund the rest of my money. This "business" is a scam and I cannot understand why it is legal for this company to continue operating! I would love to see a law firm start a case against this company to refund the (thousands?
millions?) of hard-working citizens that have been ripped off by this company. Please, if you have been robbed by this company, please submit your story so that something can be done about Spirit Incentives--if enough of our voices are heard, then this company will be forced to stop taking advantage of consumers and be prosecuted.